West Virginia Utility Assistance Program

Dollar Energy Fund’s West Virginia Utility Assistance Program assists eligible utility customers with their gas, electric and water bills. Eligible customers receive a one-time grant applied directly to their utility bill. Our program is a fund of last resort because it goes above and beyond what is available through federal, state and other programs. The West Virginia Utility Assistance Program provides grants to qualified utility customers on a first come, first serve basis while funding is available and eligibility requirements vary based on the utility company. Program guidelines and eligibility requirements are subject to change.

Program Dates

For customers of Appalachian Power:

Open from December 1, 2024 through March 31, 2025, for services that are off or in threat of termination.

For customer of other utilities:

Open from October 1, 2024, through September 30, 2025, for services that are off or in threat of termination.

If applicants are eligible and programs are open, applicants must apply for LIHEAP and E-LIHEAP before applying for the WV Utility Assistance Program.

Sincere Effort of Payment

For Mountaineer Gas customers, no sincere effort of payment is required.

For MonPower and Potomac Edison customers, applicants must have paid at least $150 on their account in the past three months. Any applicant age 62 years of age or older will have a payment requirement for electric utilities of $100.

For Hope Gas customers, applicants must have paid at least $100 on their account in the past three months. Any applicant age 62 years of age or older will have a payment requirement of $75.

For Appalachian Power customers, seniors 65 years of age or older must have paid at least $75 on their account in the past three months.

For West Virginia American Water customers, all applicants must have paid least $50 on their account in the past three months.

Exceptions may be made in cases of extreme hardships.

Balance Requirement

Applicants for all utilities must have an outstanding balance on their utility bill of at least $100.

MonPower and Potomac Edison customers age 62 or older, may have a $0 balance as long as there is no existing credit on the account.

Maximum Grant

The maximum grant amount for Appalachian Power Company customers is $300. The maximum grant amount for West Virginia American Water customers is $350 twice a year for a total of $700 annual. Applicants for all other utility companies may receive up to $500.

With the exception of West Virginia American Water customers, applicants of all other utility companies can only receive one grant per utility, per program year. (101/2024 – 9/30/2025)

West Virginia American Water customers can apply every six months.

Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.

If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.

Additional Guidelines

Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.

Name on account must be that of an adult who is currently living in the home.

Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.

Income Guidelines

Total gross household income for West Virginia American Water customers must be at or below 200% of the Federal Poverty Income Guidelines.

Total gross household income for customers of all other utility companies must be at or below 150% of the Federal Poverty Income Guidelines.

Use our Income Calculator, or the chart above, to find out if your gross (before tax) income is within the range of eligibility for the program.

Application Attachments

Verification of income or proof of LIHEAP or E-LIHEAP application, when those programs are open, must be attached to all applications.

A copy of the most recent utility bill with proof of minimum payment must be attached to all applications.