Mandarin
The Illinois American Water Income-Based Discount Program is a program designed to provide utility assistance for residential water and/or wastewater customers. Program guidelines and eligibility requirements are subject to change.
Applicant must be a residential customer of Illinois American Water.
Total gross household income must be at or below 150% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
| Household Size | 150% Monthly | 150% Yearly |
| 1 | $1,883 | $22,590 |
| 2 | $2,555 | $30,660 |
| 3 | $3,228 | $38,730 |
| 4 | $3,900 | $46,800 |
| 5 | $4,573 | $54,870 |
| 6 | $5,245 | $62,940 |
| 7 | $5,918 | $71,010 |
| 8 | $6,590 | $79,080 |
| Each add’l add | $673 | $8,070 |
Once enrolled, customers will be required to recertify their household member and income information on an annual basis to remain enrolled in the program.
Applicants are required to provide proof of income.
Eligible applicants receive a 70% discount on their monthly volumetric usage.
Online
If you meet the eligibility criteria outlined above, the best way to begin the enrollment process is to apply online. Eligible customers may be able to complete portions of their application through Dollar Energy Fund’s online MyApp portal.
Phone
Alternatively, customers may begin the application process by calling 1-888-282-6816. The Contact Center is open Monday – Friday, 8 a.m. – 5 p.m. CST. Hours may be subject to change.
Online
If you meet the eligibility criteria outlined above, the best way to begin the enrollment process is to apply online. Eligible customers may be able to complete portions of their application through Dollar Energy Fund’s online MyApp portal.
Phone
Alternatively, customers may begin the application process by calling 1-888-282-6816. The Contact Center is open Monday – Friday, 8 a.m. – 5 p.m. CST. Hours may be subject to change.