FirstEnergy Pennsylvania Customer Assistance Program

Are you eligible for PCAP?

• Must have an active residential electric account.
• Must have a gross household income at or below 150% of the Federal Poverty Income Guidelines
• Must provide annual verification of income and identification of all household members.
• Must participate in LIHEAP and WARM, if eligible.
• The person whose name is on the account must live in the home.

Program guidelines and eligibility requirements are subject to change.

Total gross household income must be at or below 150% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.

Household income should be calculated using the before tax amount for all household members, excluding minors.

Text-Based PCAP Recertification

Dollar Energy Fund recently began offering an option to recertify enrollments for FirstEnergy PCAP through text-based communication.  If you received a text message regarding your PCAP status, please know this is a valid request from our organization and can serve as a convenient way for you to complete some or all of the recertification process for your account.  Message and data rates may apply.

Hardship Program

Dollar Energy Fund’s Pennsylvania Hardship Program provides one-time assistance grants that are applied directly to a limited-income household’s utility bill. Funding is available on a first come, first serve basis and eligibility requirements vary based on the utility company. Customers of FirstEnergy with a total household income of 150% or below the Federal Poverty Income Guidelines must inquire about FirstEnergy’s PCAP program before applying for a grant.