Mandarin
The OPPD Customer Assistance Program (CAP) is a pilot program designed to provide financial assistance in the form of a monthly bill credit for households within the 13-county OPPD service area. The program will reduce a customer’s electric burden to a more affordable level as long as the customer makes on-time payment. Program guidelines and eligibility requirements are subject to change.
CAP Pilot has an enrollment maximum of 3,000 and the website will be updated accordingly once enrollment reaches that level.
Applicant must be an OPPD customer and current on their bill.
Customer must pay their bill monthly to participate in the program.
Customer must recertify eligibility for the program annually.
Any change in household size or income must be reported within 10 business days.
Total gross household income must be at or below 100% of the Federal Poverty Income Guidelines.
Use our Income Calculator to find out if your gross (before tax) income is within the range of eligibility for the program. Household income should be calculated using the before tax amount for all household members, including minors. Minor income includes child support, SS, and DPA cash assistance, but does not include wages.
| Household Size | 100% Monthly | 100% Yearly |
| 1 | $1,255 | $15,060 |
| 2 | $1,703 | $20,440 |
| 3 | $2,152 | $25,820 |
| 4 | $2,600 | $31,200 |
| 5 | $3,048 | $36,580 |
| 6 | $3,497 | $41,960 |
| 7 | $3,945 | $47,340 |
| 8 | $4,393 | $52,720 |
| Each add’l add | $448 | $5,380 |
The OPPD Energy Assistance Program, administered by Dollar Energy Fund, assists eligible utility customers with their Omaha Public Power District electric bills. Customers may be eligible to receive funds that are applied directly to their utility bill. This program is designed to provide assistance above and beyond what is available through federal, state and other programs. Program guidelines and eligibility requirements are subject to change.
The calendar year of the program runs from October 1st through September 30th. The program is open to all eligible applicants regardless of service status.
Funds are dispersed on a first come, first serve basis to eligible applicants while funding is available.
Individuals eligible for assistance are those who are experiencing an acute financial crisis due to a verifiable emergency and who have exhausted alternative resources. Emergency situations generally include:
The maximum grant amount an applicant may receive is $500.
Applicants can receive more than one grant per program year until reaching the maximum grant amount. (10/1/2024 – 9/30/2025)
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
All applicants must provide verification of income. Verification of income can be proof of enrollment in another low-income program.
Income-eligible clients must apply for all federally- funded programs when those programs are open.
Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.
Name on account must be that of an adult who is currently living in the home.
Grants can be used to cover security deposits.
Total gross household income must be at or below 200% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
| Household Size | 200% Monthly | 200% Yearly |
| 1 | $2,510 | $30,120 |
| 2 | $3,407 | $40,880 |
| 3 | $4,303 | $51,640 |
| 4 | $5,200 | $62,400 |
| 5 | $6,097 | $73,160 |
| 6 | $6,993 | $83,920 |
| 7 | $7,890 | $94,680 |
| 8 | $8,787 | $105,440 |
| Each add’l add | $897 | $10,760 |
The Percentage of Income Payment Plan (PIPP) provides a payment arrangement for your utility bills based on a percentage of your household income. This program is available to customers of regulated gas and electric companies in Ohio.
Once you are enrolled in the program, you must pay your installment every month in full and on time.
To be eligible for PIPP, customers must have a gross (before tax) income at or below 175 percent of the Federal Poverty Income Guidelines.
Use our Income Calculator to find out if your gross (before tax) income is within the range of eligibility for PIPP.
The Home Energy Assistance Program (HEAP) is a federally-funded program available to help eligible customers in Ohio with their heat bills. The program is administered by the Ohio Department of Development, Office of Community Service. Eligible customers must apply for HEAP funding prior to applying for a grant from AEP Ohio’s Neighbor to Neighbor Program.
To be eligible for HEAP, customers must have a gross (before tax) income at or below 175 percent of the Federal Poverty Income Guidelines.
Use our Income Calculator to find out if your gross (before tax) income is within the range of eligibility for HEAP.
The AEP Ohio Neighbor to Neighbor Program lends a hand to those who are experiencing financial hardships and need help to get back on their feet. Administered by Dollar Energy Fund, the program provides eligible customers with a utility assistance grant applied directly to their AEP Ohio bill. This grant helps limited-income customers maintain or restore their basic electric service. Program guidelines and eligibility requirements are subject to change.
Open from November 1, 2024, through March 30, 2025, for services that are off or in threat of termination.
Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.
Applicants must have paid at least $75 on their account in the three months prior to applying for a grant.
Pledges made on an applicant’s behalf and other grants cannot be counted toward the sincere effort of payment.
Exceptions may be made in cases of extreme hardships.
Applicants must have an outstanding balance on their bill of at least $50.
The maximum grant amount an applicant may receive is $350.
Applicants can only receive one grant per utility, per program year. (10/1/2024 – 9/30/2025)
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
All applicants must provide verification of income.
Income-eligible clients must apply for all federally-funded programs when those programs are open.
Current PIPP customers are not eligible for the AEP Ohio Neighbor to Neighbor Program.
Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.
Name on account must be that of an adult who is currently living in the home.
Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.
Total gross household income must be at or below 200% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
| Household Size | 200% Monthly | 200% Yearly |
| 1 | $2,510 | $30,120 |
| 2 | $3,407 | $40,880 |
| 3 | $4,303 | $51,640 |
| 4 | $5,200 | $62,400 |
| 5 | $6,097 | $73,160 |
| 6 | $6,993 | $83,920 |
| 7 | $7,890 | $94,680 |
| 8 | $8,787 | $105,440 |
| Each add’l add | $897 | $10,760 |
Program guidelines and eligibility requirements are subject to change.
Total gross household income must be at or below 150% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
Household income should be calculated using the before tax amount for all household members, excluding minors.
| Household Size | 150% Monthly | 150% Yearly |
| 1 | $1,883 | $22,590 |
| 2 | $2,555 | $30,660 |
| 3 | $3,228 | $38,730 |
| 4 | $3,900 | $46,800 |
| 5 | $4,573 | $54,870 |
| 6 | $5,245 | $62,940 |
| 7 | $5,918 | $71,010 |
| 8 | $6,590 | $79,080 |
| Each add’l add | $673 | $8,070 |
Dollar Energy Fund recently began offering an option to recertify enrollments for FirstEnergy PCAP through text-based communication. If you received a text message regarding your PCAP status, please know this is a valid request from our organization and can serve as a convenient way for you to complete some or all of the recertification process for your account. Message and data rates may apply.
Dollar Energy Fund’s Pennsylvania Hardship Program provides one-time assistance grants that are applied directly to a limited-income household’s utility bill. Funding is available on a first come, first serve basis and eligibility requirements vary based on the utility company. Customers of FirstEnergy with a total household income of 150% or below the Federal Poverty Income Guidelines must inquire about FirstEnergy’s PCAP program before applying for a grant.
The Low Income Home Energy Assistance Program (LIHEAP) is a federally-funded program available to help eligible customers in Pennsylvania with their heat bills. When the program is open, eligible customers must apply for LIHEAP funding prior to applying for a grant from Dollar Energy Fund.
To be eligible for LIHEAP, customers must have a gross (before tax) income at or below 150 percent of the Federal Poverty Income Guidelines.
Use our Income Calculator to find out if your gross (before tax) income is within the range of eligibility for LIHEAP.
The Neighbor to Neighbor Program, a Hardship Program administered by Dollar Energy Fund, assists eligible utility customers in Texas with their SWEPCO electric bills. Customers may be eligible to receive a grant that is applied directly to their utility bill. Our program is a fund of last resort because it goes above and beyond what is available through federal, state and other programs. Program guidelines and eligibility requirements are subject to change.
Open from October 1, 2024, through September 30, 2025, for services that are off or in threat of termination.
Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.
Applicants must have paid at least $100 on their SWEPCO account in the three months prior to applying for a grant.
Senior Citizens, age 62 and over, must have paid $75 on their accounts in the three months prior to applying for a grant.
Pledges made on an applicant’s behalf and other grants cannot be counted toward the sincere effort of payment. Exceptions may be made in cases of extreme hardships.
Applicants must have an outstanding balance on their SWEPCO bill of at least $50.
The maximum grant amount an applicant may receive is $200.
Applicants can only receive one grant per utility, per program year. (10/1/2024 – 9/30/2025)
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
All applicants must provide verification of income.
Income-eligible clients must apply for all federally-funded programs when those programs are open.
Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.
Name on account must be that of an adult who is currently living in the home.
Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.
Total gross household income must be at or below 150% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
Household Size 150% Monthly 150% Yearly 1 $1,883 $22,590 2 $2,555 $30,660 3 $3,228 $38,730 4 $3,900 $46,800 5 $4,573 $54,870 6 $5,245 $62,940 7 $5,918 $71,010 8 $6,590 $79,080 Each add’l add $673 $8,070
The Energy Assistance Program (EA) is a federally-funded program available to help eligible customers in Virginia with their heat bills. The program is administered by the Department of Social Services. When the program is open, eligible customers must apply for EA funding prior to applying for a grant from Dollar Energy Fund’s Virginia Utility Assistance Program.
Customers who are eligible for the EA Program will have a household income at or below 150% of the Federal Poverty Income Guidelines.
Use our Income Calculator to find out if your gross (before tax) income is within the range of eligibility for EA.
The Virginia Utility Assistance Program includes Hardship Programs administered by Dollar Energy Fund and assists eligible utility customers with their Appalachian Power Company, Old Dominion Power, Columbia Gas of Virginia and Virginia American Water Company bills. Our program is a fund of last resort because it goes above and beyond what is available through federal, state and other programs. Dollar Energy Fund’s Virginia Utility Assistance Program provides grants to qualified utility customers on a first come, first serve basis while funding is available and eligibility requirements vary based on the utility company. Program guidelines and eligibility requirements are subject to change.
Applicants can only receive one grant per utility, per program year. (10/1/2024 – 9/30/2025)
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis. Exceptions may be made in cases of extreme hardships.
All applicants must provide verification of income. Income-eligible clients must apply for all federally-funded programs when those programs are open. Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service. Name on account must be that of an adult who is currently living in the home.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.
The Neighbor to Neighbor Program is open from December 1, 2024, through March 31, 2025, for services that are off or in threat of termination. Applicants must have made a sincere effort of payment of at least $100 on their Appalachian Power account in the three months prior to applying for a grant. Senior Citizens, age 62 and over, must have paid $75 on their accounts in the three months prior to applying for a grant. Applicants must have an outstanding balance of at least $100. The maximum grant amount an applicant may receive is $300.
The WinterShare Program is open from October 1, 2024, through September 30, 2025, for services that are off or in threat of termination. Applicants, including Senior Citizens age 62 and over, must have made a sincere effort of payment of at least $100 on their Old Dominion Power Company account in the three months prior to applying for a grant. Applicants must have an outstanding balance of at least $100. The maximum grant amount an applicant may receive is $250.
The HeatShare Program is open from October 1, 2024, through March 1, 2025, for heating accounts only regardless of service status. Exceptions apply for Columbia Gas customers who are Senior Citizens. Applicants must have made a sincere effort of payment of at least $50 on their Columbia Gas account in the three months prior to applying for a grant. Senior Citizens, age 62 and over, must have paid $25. Applicants must have an outstanding balance of at least $100. The maximum grant amount an applicant may receive is $500.
The H2O-Help to Others Program is open from October 1, 2024, through September 30, 2025, for services that are off or in threat of termination. Applicants, including Senior Citizens age 62 and over, must have made a sincere effort of payment of at least $50 in the last three months. Applicants must have an outstanding balance of at least $50. The maximum grant amount an applicant may receive is $500.
Total gross household income for Appalachian Power Company, Old Dominion Power Company and Virginia American Water Company customers must be at or below 150% of the Federal Poverty Income Guidelines.
Household Size 150% Monthly 150% Yearly 1 $1,883 $22,590 2 $2,555 $30,660 3 $3,228 $38,730 4 $3,900 $46,800 5 $4,573 $54,870 6 $5,245 $62,940 7 $5,918 $71,010 8 $6,590 $79,080 Each add’l add $673 $8,070
Total gross household income for Columbia Gas of Virginia customers must be at or below 175% of the Federal Poverty Income Guidelines.
Household Size 175% Monthly 175% Yearly 1 $2,196 $26,355 2 $2,981 $35,770 3 $3,765 $45,185 4 $4,550 $54,600 5 $5,335 $64,015 6 $6,119 $73,430 7 $6,904 $82,845 8 $7,688 $92,260 Each add’l add $785 $9,415
Use our Income Calculator, or the charts above, to find out if your gross (before tax) income is within the range of eligibility for the program.