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AlexRenew has partnered with Dollar Energy Fund to administer its Lifeline Emergency Assistance Program (LEAP) to assist customers having difficulty paying their wastewater bills. The program provides one-time assistance grants to AlexRenew customers that are applied directly to their utility bill. Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available. Program guidelines and eligibility requirements are subject to change.
Open from October 1, 2024, through September 30, 2025, for services that are off or in threat of termination.
Applicants must have an outstanding balance on their utility bill of at least $100.
Senior Citizens, age 62 and over, must have an outstanding balance on their utility bill of at least $50.
The maximum grant amount an applicant may receive is $350.
Applicants can only receive one grant per utility, per program year. (10/1/2024 – 9/30/2025)
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
The Washington Water Service Hardship Program, which is administered by Dollar Energy Fund, assists eligible utility customers with their Washington Water Service bills. Customers may be eligible to receive a one-time grant that is applied directly to their utility bill. Program guidelines and eligibility requirements are subject to change.
Open from October 1, 2024, through September 30, 2025, for services that are off or in threat of termination.
Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.
Applicants must have paid at least $75 on their account in the three months prior to applying for a grant.
Senior Citizens, age 62 and over, must have paid $50 on their accounts in the three months prior to applying for a grant.
Pledges made on an applicant’s behalf and other grants cannot be counted toward the sincere effort of payment. Exceptions may be made in cases of extreme hardships.
Applicants must have an outstanding balance on their bill of at least $100.
The maximum grant amount an applicant may receive is $200.
Applicants can only receive one grant per utility, per program year. (10/1/2024 – 9/30/2025)
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
All applicants must provide verification of income.
Income-eligible clients must apply for all federally-funded programs when those programs are open.
Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.
Name on account must be that of an adult who is currently living in the home.
Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.
Total gross household income must be at or below 200% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
| Household Size | 200% Monthly | 200% Yearly |
| 1 | $2,510 | $30,120 |
| 2 | $3,407 | $40,880 |
| 3 | $4,303 | $51,640 |
| 4 | $5,200 | $62,400 |
| 5 | $6,097 | $73,160 |
| 6 | $6,993 | $83,920 |
| 7 | $7,890 | $94,680 |
| 8 | $8,787 | $105,440 |
| Each add’l add | $897 | $10,760 |
The New Mexico Water Service Hardship Program, which is administered by Dollar Energy Fund, assists eligible utility customers with their New Mexico Water Service bills. Customers may be eligible to receive a one-time grant that is applied directly to their utility bill. Program guidelines and eligibility requirements are subject to change.
Open from October 1, 2024, through September 30, 2025, for services that are off or in threat of termination.
Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.
Applicants must have paid at least $75 on their account in the three months prior to applying for a grant.
Senior Citizens, age 62 and over, must have paid $50 on their accounts in the three months prior to applying for a grant.
Pledges made on an applicant’s behalf and other grants cannot be counted toward the sincere effort of payment. Exceptions may be made in cases of extreme hardships.
Applicants must have an outstanding balance on their bill of at least $100.
The maximum grant amount an applicant may receive is $200.
Applicants can only receive one grant per utility, per program year. (10/1/2024 – 9/30/2025)
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
All applicants must provide verification of income.
Income-eligible clients must apply for all federally-funded programs when those programs are open.
Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.
Name on account must be that of an adult who is currently living in the home.
Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.
Total gross household income must be at or below 200% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
| Household Size | 200% Monthly | 200% Yearly |
| 1 | $2,510 | $30,120 |
| 2 | $3,407 | $40,880 |
| 3 | $4,303 | $51,640 |
| 4 | $5,200 | $62,400 |
| 5 | $6,097 | $73,160 |
| 6 | $6,993 | $83,920 |
| 7 | $7,890 | $94,680 |
| 8 | $8,787 | $105,440 |
| Each add’l add | $897 | $10,760 |
The Hawaii Water Service Hardship Program, which is administered by Dollar Energy Fund, assists eligible utility customers with their Hawaii Water Service bills. Customers may be eligible to receive a one-time grant that is applied directly to their utility bill. Program guidelines and eligibility requirements are subject to change.
Open from October 1, 2024, through September 30, 2025, for services that are off or in threat of termination.
Grants are dispersed on a first come, first serve basis to eligible applicants while funding is available.
Applicants must have paid at least $75 on their account in the three months prior to applying for a grant.
Senior Citizens, age 62 and over, must have paid $50 on their accounts in the three months prior to applying for a grant.
Pledges made on an applicant’s behalf and other grants cannot be counted toward the sincere effort of payment. Exceptions may be made in cases of extreme hardships.
Applicants must have an outstanding balance on their bill of at least $100.
The maximum grant amount an applicant may receive is $200.
Applicants can only receive one grant per utility, per program year. (10/1/2024 – 9/30/2025)
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
All applicants must provide verification of income.
Income-eligible clients must apply for all federally-funded programs when those programs are open.
Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.
Name on account must be that of an adult who is currently living in the home.
Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.
Total gross household income must be at or below 200% of the State Median Income Guidelines.
Dollar Energy Fund’s Pennsylvania Hardship Program provides one-time assistance grants to Pennsylvania American Water customers that are applied directly to their utility bill. Funding is available on a first come, first serve basis and eligibility requirements vary based on the utility company. Program guidelines and eligibility requirements are subject to change.
Open from October 1, 2024, through February 28, 2025, for services that are off or in threat of termination.
Starting March 1, 2025, the program is open to all eligible applicants regardless of service status.
Applicants must have an outstanding balance on their utility bill of at least $100.
The maximum grant amount an applicant may receive is $500 for water and $500 for wastewater.
A household can receive multiple grants in a program year (10/1/2024 – 9/30/2025) as long as the total amount granted does not exceed $500 per utility ($500 maximum for each water and wastewater).
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
Total gross household income must be at or below 250% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
| Household Size | 250% Monthly | 250% Yearly |
| 1 | $3,138 | $37,650 |
| 2 | $4,258 | $51,100 |
| 3 | $5,379 | $64,550 |
| 4 | $6,500 | $78,000 |
| 5 | $7,621 | $91,450 |
| 6 | $8,742 | $104,900 |
| 7 | $9,863 | $118,350 |
| 8 | $10,983 | $131,800 |
| Each add’l add | $1,121 | $13,450 |
Dollar Energy Fund’s West Virginia Utility Assistance Program assists eligible utility customers with their gas, electric and water bills. Eligible customers receive a one-time grant applied directly to their utility bill. Our program is a fund of last resort because it goes above and beyond what is available through federal, state and other programs. The West Virginia Utility Assistance Program provides grants to qualified utility customers on a first come, first serve basis while funding is available and eligibility requirements vary based on the utility company. Program guidelines and eligibility requirements are subject to change.
For customers of Appalachian Power:
Open from December 1, 2024 through March 31, 2025, for services that are off or in threat of termination.
For customer of other utilities:
Open from October 1, 2024, through September 30, 2025, for services that are off or in threat of termination.
If applicants are eligible and programs are open, applicants must apply for LIHEAP and E-LIHEAP before applying for the WV Utility Assistance Program.
For Mountaineer Gas customers, no sincere effort of payment is required.
For MonPower and Potomac Edison customers, applicants must have paid at least $150 on their account in the past three months. Any applicant age 62 years of age or older will have a payment requirement for electric utilities of $100.
For Hope Gas customers, applicants must have paid at least $100 on their account in the past three months. Any applicant age 62 years of age or older will have a payment requirement of $75.
For Appalachian Power customers, seniors 65 years of age or older must have paid at least $75 on their account in the past three months.
For West Virginia American Water customers, all applicants must have paid least $50 on their account in the past three months.
Exceptions may be made in cases of extreme hardships.
Applicants for all utilities must have an outstanding balance on their utility bill of at least $100.
MonPower and Potomac Edison customers age 62 or older, may have a $0 balance as long as there is no existing credit on the account.
The maximum grant amount for Appalachian Power Company customers is $300. The maximum grant amount for West Virginia American Water customers is $350 twice a year for a total of $700 annual. Applicants for all other utility companies may receive up to $500.
With the exception of West Virginia American Water customers, applicants of all other utility companies can only receive one grant per utility, per program year. (101/2024 – 9/30/2025)
West Virginia American Water customers can apply every six months.
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.
Name on account must be that of an adult who is currently living in the home.
Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.
Total gross household income for West Virginia American Water customers must be at or below 200% of the Federal Poverty Income Guidelines.
Household Size 200% Monthly 200% Yearly 1 $2,510 $30,120 2 $3,407 $40,880 3 $4,303 $51,640 4 $5,200 $62,400 5 $6,097 $73,160 6 $6,993 $83,920 7 $7,890 $94,680 8 $8,787 $105,440 Each add’l add $897 $10,760
Total gross household income for customers of all other utility companies must be at or below 150% of the Federal Poverty Income Guidelines.
Household Size 150% Monthly 150% Yearly 1 $1,883 $22,590 2 $2,555 $30,660 3 $3,228 $38,730 4 $3,900 $46,800 5 $4,573 $54,870 6 $5,245 $62,940 7 $5,918 $71,010 8 $6,590 $79,080 Each add’l add $673 $8,070
Use our Income Calculator, or the chart above, to find out if your gross (before tax) income is within the range of eligibility for the program.
Verification of income or proof of LIHEAP or E-LIHEAP application, when those programs are open, must be attached to all applications.
A copy of the most recent utility bill with proof of minimum payment must be attached to all applications.
The Special Reduced Rate Service Program (SRRS) was established by West Virginia state government to assist eligible participants in receiving a 20 percent discount from their utility company.
In order to qualify for the SRRS program, applicants must be:
The Virginia Utility Assistance Program includes Hardship Programs administered by Dollar Energy Fund and assists eligible utility customers with their Appalachian Power Company, Old Dominion Power, Columbia Gas of Virginia and Virginia American Water Company bills. Our program is a fund of last resort because it goes above and beyond what is available through federal, state and other programs. Dollar Energy Fund’s Virginia Utility Assistance Program provides grants to qualified utility customers on a first come, first serve basis while funding is available and eligibility requirements vary based on the utility company. Program guidelines and eligibility requirements are subject to change.
Applicants can only receive one grant per utility, per program year. (10/1/2024 – 9/30/2025)
Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis. Exceptions may be made in cases of extreme hardships.
All applicants must provide verification of income. Income-eligible clients must apply for all federally-funded programs when those programs are open. Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service. Name on account must be that of an adult who is currently living in the home.
If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.
Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.
The Neighbor to Neighbor Program is open from December 1, 2024, through March 31, 2025, for services that are off or in threat of termination. Applicants must have made a sincere effort of payment of at least $100 on their Appalachian Power account in the three months prior to applying for a grant. Senior Citizens, age 62 and over, must have paid $75 on their accounts in the three months prior to applying for a grant. Applicants must have an outstanding balance of at least $100. The maximum grant amount an applicant may receive is $300.
The WinterShare Program is open from October 1, 2024, through September 30, 2025, for services that are off or in threat of termination. Applicants, including Senior Citizens age 62 and over, must have made a sincere effort of payment of at least $100 on their Old Dominion Power Company account in the three months prior to applying for a grant. Applicants must have an outstanding balance of at least $100. The maximum grant amount an applicant may receive is $250.
The HeatShare Program is open from October 1, 2024, through March 1, 2025, for heating accounts only regardless of service status. Exceptions apply for Columbia Gas customers who are Senior Citizens. Applicants must have made a sincere effort of payment of at least $50 on their Columbia Gas account in the three months prior to applying for a grant. Senior Citizens, age 62 and over, must have paid $25. Applicants must have an outstanding balance of at least $100. The maximum grant amount an applicant may receive is $500.
The H2O-Help to Others Program is open from October 1, 2024, through September 30, 2025, for services that are off or in threat of termination. Applicants, including Senior Citizens age 62 and over, must have made a sincere effort of payment of at least $50 in the last three months. Applicants must have an outstanding balance of at least $50. The maximum grant amount an applicant may receive is $500.
Total gross household income for Appalachian Power Company, Old Dominion Power Company and Virginia American Water Company customers must be at or below 150% of the Federal Poverty Income Guidelines.
Household Size 150% Monthly 150% Yearly 1 $1,883 $22,590 2 $2,555 $30,660 3 $3,228 $38,730 4 $3,900 $46,800 5 $4,573 $54,870 6 $5,245 $62,940 7 $5,918 $71,010 8 $6,590 $79,080 Each add’l add $673 $8,070
Total gross household income for Columbia Gas of Virginia customers must be at or below 175% of the Federal Poverty Income Guidelines.
Household Size 175% Monthly 175% Yearly 1 $2,196 $26,355 2 $2,981 $35,770 3 $3,765 $45,185 4 $4,550 $54,600 5 $5,335 $64,015 6 $6,119 $73,430 7 $6,904 $82,845 8 $7,688 $92,260 Each add’l add $785 $9,415
Use our Income Calculator, or the charts above, to find out if your gross (before tax) income is within the range of eligibility for the program.
Through a partnership with Pennsylvania American Water, our Water Assistance Program consists of two parts:
You must be a customer of Pennsylvania American Water.
All applicants must provide verification of income.
Customers who are eligible for the Discount Program will have gross (before tax) income that is at or below 200% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
Household income should be calculated using the before tax amount for all household members, excluding minors.
| Household Size | 200% Monthly | 200% Yearly |
| 1 | $2,510 | $30,120 |
| 2 | $3,407 | $40,880 |
| 3 | $4,303 | $51,640 |
| 4 | $5,200 | $62,400 |
| 5 | $6,097 | $73,160 |
| 6 | $6,993 | $83,920 |
| 7 | $7,890 | $94,680 |
| 8 | $8,787 | $105,440 |
| Each add’l add | $897 | $10,760 |
The Allegheny County Sanitary Authority has created the Clean Water Assistance Fund to help families pay their sewage treatment bills. This program serves low-income homeowners in the 83 municipalities that ALCOSAN serves. It is administered by Dollar Energy Fund.
Under the program, a credit of $45 will be applied every three months to the account of an eligible customer. The credit will appear automatically every three months, even if the customer is billed monthly, bimonthly or quarterly.
Credits will be applied to a customer’s account by the agencies that bill for sewage treatment services – for example, these bills may come from Pittsburgh Water & Sewer Authority, Jordan Tax Service, Wilkinsburg-Penn Joint Water Authority, your municipality or some other agency.
You must be a sewage treatment customer of one of the 83 municipalities that are served by ALCOSAN.
Customers must have a gross (before tax) income that is between 0 percent and 150 percent of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
| Household Size | 150% Monthly | 150% Yearly |
| 1 | $1,883 | $22,590 |
| 2 | $2,555 | $30,660 |
| 3 | $3,228 | $38,730 |
| 4 | $3,900 | $46,800 |
| 5 | $4,573 | $54,870 |
| 6 | $5,245 | $62,940 |
| 7 | $5,918 | $71,010 |
| 8 | $6,590 | $79,080 |
| Each add’l add | $673 | $8,070 |