The National Fuel Gas Customer Assistance Program (CAP) is a program for residential customers to receive affordable monthly bills and the opportunity to receive debt forgiveness on past amounts owed. Program guidelines and eligibility requirements are subject to change.
Applicant must be a residential gas customer of National Fuel Gas.
CAP is a percentage of income payment plan. Your bills will be reduced to 4 or 6 percent of your monthly income, based on your verified income and household size. You will either pay your percentage of income amount or your average bill, whichever is less, subject to a minimum monthly CAP payment of $12.
Households with a monthly income between 0 – 50% FPIG, will pay a bill of 4% of their monthly income. Households with a monthly income between 51 – 150% FPIG, will pay a bill of 6% of their monthly income.
At the time of your CAP enrollment, your existing account balance, if any, will be placed on hold. If you pay your bill each month, a portion of your pre-CAP balance will be eliminated and forgiven. This amount does not need to be paid back. If you fall behind and miss debt forgiveness for a time period, but you then catch up your CAP payments, you will receive the debt forgiveness you missed. You will continue to receive debt forgiveness as you pay your CAP bills until the entire pre-CAP balance is forgiven. If you no longer participate in CAP, you remain responsible for any amounts that were not forgiven.
Click here for more information on the National Fuel Gas Customer Assistance Program (CAP).
Total gross household income must be at or below 150% of the Federal Poverty Income Guidelines. Use our Income Calculator, or the chart below, to find out if your gross (before tax) income is within the range of eligibility for the program.
| Household Size | 150% Monthly | 150% Yearly |
| 1 | $1,883 | $22,590 |
| 2 | $2,555 | $30,660 |
| 3 | $3,228 | $38,730 |
| 4 | $3,900 | $46,800 |
| 5 | $4,573 | $54,870 |
| 6 | $5,245 | $62,940 |
| 7 | $5,918 | $71,010 |
| 8 | $6,590 | $79,080 |
| Each add’l add | $673 | $8,070 |
The National Fuel Gas Customer Assistance Program (CAP) replaced the existing Low Income Residential Assistance Program (LIRA). Active LIRA participants will automatically be enrolled into CAP.
If you meet the eligibility criteria, the best way to begin the enrollment process is to apply online. Eligible customers may be able to complete portions of their application through Dollar Energy Fund’s online MyApp portal.
If you meet the eligibility criteria, the best way to begin the enrollment process is to apply online. Eligible customers may be able to complete portions of their application through Dollar Energy Fund’s online MyApp portal.