Electric, Gas California

Relief for Energy Assistance through Community Help (REACH)

Get Help with a Past Due Energy Bill

The Relief for Energy Assistance through Community Help (REACH) program is administered by the Dollar Energy Fund. The program applies payments directly to the past-due utility bills of eligible households. In 2024, PG&E contributed $55 million to support Dollar Energy Fund and expand the REACH program. More customers are now eligible for payment assistance, and benefit levels have increased as of July, 2024.

REACH currently offers two types of relief. You may qualify for one of these programs depending on your household income.

REACH

Low-income households

Provides an energy credit of up to $2,000 based on the past-due balance.

Who is Eligible:

  • Have a residential account with a utility company in PG&E service territory.
  • Account must be in the name of an adult living in the household
  • Provide proof of household income that meets the guidelines (see below for income ranges)

REACH Triple Match

Low-to-moderate income households

A payment of $50 is required towards your past-due balance to receive a triple matching grant of up to $2,000.

Example:
You pay: $50 (minimum allowed)
REACH Triple Match pays: $150
Total past due bill payment: $200

Who is Eligible:

  • Have a residential account with PG&E.
  • Account must be in the name of an adult living in the household.
  • Have a minimum past due balance of at least $200.
  • Must apply to REACH Triple Match before you make a past due bill payment.
  • Make a past due bill payment within 15 days after you submit your application.
  • Have not received REACH assistance within the past 12 months.
  • Provide proof of household income that meets the guidelines (see below for income ranges)

Income Guidelines

Income should be before taxes and based on current income sources. Use an Income Calculator, or the chart below, to find out if your gross (before tax) income qualifies you to receive assistance from REACH.

Income levels are valid through May 31, 2025.

Number of persons in a householdREACH (Households at or below 200% Federal Poverty Level - FPL)REACH Triple Match (Households from 200% + $1 up to 500% Federal Poverty Level – FPL)
1 or 2$40,880 or less$40,881 to $102,200
3$51,640 or less$51,641 to $129,100
4$62,400 or less$62,401 to $156,000
5$73,160 or less$73,161 to $182,900
6$83,920 or less$83,921 to $209,800
7$94,680 or less$94,681 to $236,700
8$105,440 or less$105,441 to $263,600
For each additional member add$10,760$26,900

Additional Guidelines

  • All applicants must provide verification of income.
  • Customers on a payment plan are now eligible to apply.
  • Account must be residential, single home, or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service.
  • Accounts that are in Section 8 or government-subsidized housing may be eligible.
  • Dollar Energy Fund energy credit support cannot be used to cover security deposits or reconnection fees, closed accounts, or transferred balances.

Note: These guidelines do not cover every circumstance and are subject to change. All guidelines are established by the REACH program.  Energy credit support is subject to funding availability.

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How To Apply

Two ways to apply for REACH

  1. Apply online at dollarenergy.org/MyApp.
  2. Need help with your application? Find an agency in your county to contact.

How To Apply

Two ways to apply for REACH

  1. Apply online at dollarenergy.org/MyApp.
  2. Need help with your application? Find an agency in your county to contact.